COA Website Improvement Case Study | HOA Website Redesign (Florida)

The challenge

●The site felt cluttered, which made key information harder to scan quickly.
●Navigation lacked clarity, so residents often had to hunt or backtrack to find common pages.
●Documents and forms weren’t as easy to locate or re-access as they should be for repeat needs.
●The overall experience was less organized than residents and management needed for day-to-day use.

Restructured the page hierarchy so key information lives where users expect it.
Simplified navigation to make common tasks easier—especially on mobile.
Improved document accessibility by organizing files more clearly and reducing friction to find them again.
Cleaned up layout and visual hierarchy to reduce clutter and improve readability.

●Project snapshot: Florida COA • Website redesign + restructuring • Focus: navigation, document access, usability, visual cleanup
●Before: cluttered structure that made key information feel buried
●Before: confusing navigation and inconsistent user flow across common resident tasks
●Before: documents and forms were harder to locate and re-access
●After: streamlined layout and clearer page hierarchy for a more organized experience
●After: navigation that’s easier to follow with fewer “dead ends”
●After: clearer document organization designed for repeat resident and management needs

●Improved usability for residents and management by making information easier to find and scan.
●Easier access to documents and community resources through clearer organization.
●A more consistent, organized experience that supports better resident interaction with the site.
●A structure that’s easier to maintain over time without pages drifting back into clutter.

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